My OCP Working Remotely FAQs

My OCP Working Remotely


Zoom accounts, questions, FAQs and Knowledge Base:

For immediate answers to FAQ's, please see the "Get Help" page within the IT Service Hub portal. Suggested articles will appear on the right-hand side with specific answers and directions.

To procure an individual Zoom account, please see the following:

Our IET partners, in collaboration with other campus units, have procured a site license for our campus.  You can now proceed with self-registering/self-provisioning your own accounts.  Please follow the instructions in the following Knowledge Base article:
Logging into the Zoom Client (OCP)
http://kb.ucdavis.edu/?id=5710

…also, if you have any questions, or need any guidance, please reach out to IT Express, at 754-HELP.
All questions, request for instructions and guidance, need to be directed to IT Express (above).

How to migrate a Zoom license from one instance to another (migration to campus Zoom instance; follow the steps below):

Step 1 is already completed for you.
Step 2 is:   https://ucdavis.zoom.us/
Then follow the remaining steps.

Zoom questions and tips on keeping your meetings private and secure: Knowledge Base article: http://kb.ucdavis.edu/?id=2466

FAQs on Zoom, Privacy, and Security at UC Davis


Within OCP, we have multiple solutions for accessing our email or files when away from the office.  The recommended method of accessing your work resources (such as email and files saved on network drives/folders) is to use Remote Desktop Services.  Please click here for instructions on accessing this service. 

If you would like to access OCP network resources, via a VPN connection please click here for instructions.  If you need further assistance on any of these methods, please contact the IT Express Help Desk at 754-HELP.


In addition, below you'll find instructions on accessing your email, via various methods/devices, and ways to access your files saved within BOX.

Click on the scenario below which best applies to you.

If your scenario is not one of the above, contact IT Express for assistance.

IT Express Help Desk
ithelp@ucdavis.edu
530-754-HELP

I have a work laptop and...

I need to access my email
  1. Ensure your laptop is connected to the internet. No VPN connection is required
  2. Open Outlook.
I need to access my files located on a network drive. (H:\, U:\, etc)
  1. Ensure you have internet access.
  2. Ensure you've authenticated and established a VPN connection using the Pulse Secure VPN client (please contact IT Express for setup instructions)

OR

I need to access my files located in my BOX folders

 

  1. Ensure your laptop is connected to the internet.
  2. Navigate to:  https://box.ucdavis.edu
  3. Authenticate and navigate to your Box folders

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I am using my personal Windows computer and...

I need to access my email
  1. Ensure you have internet access.
  2. Browse to https://365.ucdavis.edu and sign-in.
I need to access my files located in my BOX folders
  1. Ensure your computer is connected to the internet.
  2. Navigate to:  https://box.ucdavis.edu
  3. Authenticate and navigate to your Box folders

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I am using my personal Mac computer and...

I need to access my email
  1. Ensure you have internet access.
  2. Browse to https://365.ucdavis.edu and sign-in.
I need to access my files located in my BOX folders
  1. Ensure your computer is connected to the internet.
  2. Navigate to:  https://box.ucdavis.edu
  3. Authenticate and navigate to your Box folders

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I am using an iPad or iPhone and...

I need to access my email
  1. Ensure you have internet access.
  2. Install Microsoft Office from the app store. Link
  3. Open Microsoft Office and sign-in.

OR

  1. Ensure you have internet access.
  2. Browse to https://365.ucdavis.edu and sign-in.
I need to access my files within Box
  1. Ensure you have internet access.
  2. Install BOX from the app store. Link
  3. Open the BOX app and authenticate with your campus credentials
  4. For more information on BOX, please see this KB article
     

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I am using an Android tablet and...

I need to access my email
  1. Ensure you have internet access.
  2. Install Microsoft Outlook from the app store. Link
  3. Open Microsoft Outlook and sign-in.

OR

  1. Ensure you have internet access.
  2. Browse to https://365.ucdavis.edu and sign-in.
I need to access my files within Box
  1. Ensure you have internet access.
  2. Install BOX from the Google Play Store. Link
  3. Open the BOX app and authenticate with your campus credentials
  4. For more information on BOX, please see this KB article

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